Author: Cinco MUD 8

Notice of Conversion to Chloramine Disinfection – NFBWA – Cinco 8

On June 30, 2026, Cinco MUD 8 water system will begin receiving surface water from the North Fort Bend Regional Water Authority (NFBWA) as part of the plan to reduce groundwater usage in Fort Bend County as mandated by the Harris- Galveston Subsidence District. The NFBWA’s water supply will be disinfected using chloramines which is the best management practice for surface water, and the District is required by the Texas Commission on Environmental Quality (TCEQ) to have a disinfectant system that is compatible with the source water provided by the NFBWA. Therefore, the District is required to change the disinfectant used from chlorine to chloramines. This change is intended to benefit our customers by reducing the levels of disinfection byproducts (DBPs) in the system, while still providing protection from waterborne disease.

However, the change to chloramines can cause problems to persons dependent on dialysis machines. A condition known as hemolytic anemia can occur if the disinfectant is not completely removed from the water that is used for the dialysate. Consequently, the pretreatment scheme used for the dialysis units must include some means, such as a charcoal filter, for removing the chloramine prior to this date. Medical facilities should also determine if additional precautions are required for other medical equipment.

In addition, chloraminated water may be toxic to fish. If you have a fish tank, please make sure that the chemicals or filters that you are using are designed for use in water that has been treated with chloramines. You may also need to change the type of filter that you use for the fish tank.

When the chloraminated water first flushes out the chlorinated water there may be a slight change to taste and odor, and possibly discoloration for a short period of time. This will not compromise the safety of the water.

Should you have any questions, please contact Inframark, the operator for Cinco MUD 8, at our 24- hour Customer Service Line (281) 398- 8211.

Your District is Moving to a New Billing Software and Online Customer Portal

We are excited to announce that your District is moving to a new utility billing software system and online customer portal to make managing your account even more convenient! Each resident will need to complete a few required steps to ensure a smooth transition.

What does this mean for you?

New Account Number

  • Each resident will receive a new 6-digit utility account number.
  • This new number will appear on your water bill and must be used for all payments moving forward.

Auto Pay Re-Enroll Required – If your account is currently enrolled in Auto Pay you must login and re-enroll to continue automatic payments.

  • Make a one-time payment if needed to cover your current account balance.
  • Recurring payments will resume with your next billing cycle.

Online Bill Pay Service

  • Your bank will require a new payment ID.
  • Online Bill Payments will have a separate payment ID in the form of (xxxxx-xxxxxxxxxx).

Check Payments – If you are mailing a check, please continue to use the address located on the pre-printed payment coupon.

Customer Portal – View and pay your bill online, including eCheck, debit and credit card options; set up reoccuring payments and sign up for eBills by using the following link:  https://inframark.starnik.net

Guest Pay – Make a one-time payment without logging in to the customer portal by using the following link: inframark.starnik.net/starnikERP/#/rp_guestpay

Updated Payment Address – Payments should now be sent to:

PO Box 3264, Dept 10628
Houston, TX 77253-3264

Questions? If you have any questions or need assistance, please contact us at customerservice@inframark.com or call 832-467-1599. You can also visit the website at https://www.inframark.com.

Welcoming On-Site Protection, LLC

Please note that your MUD Board implemented a new security patrol beginning in January 2026.

You may have already seen black and white patrol calls owned and operated by On-Site Protection, LLC monitoring the District. Please welcome On-Site Protection to the District and continue to call 911 for life threatening emergencies.